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var(--m-border);background:var(--m-surface);cursor:pointer;transition:border-color var(--m-dur) var(--m-ease), box-shadow var(--m-dur) var(--m-ease), transform var(--m-dur) var(--m-ease);flex-direction:row;align-items:center;gap:14px;padding:14px 16px;text-decoration:none;display:flex}.inbox-app-tile:hover{border-color:var(--m-accent-border);box-shadow:0 3px 14px color-mix(in srgb, var(--m-accent) 12%, transparent);transform:translateY(-1px)}.inbox-app-tile:focus-visible{outline:2px solid var(--m-accent);outline-offset:2px}.inbox-app-tile__icon{color:#fff;background:var(--inbox-icon-bg,var(--m-text));width:52px;min-width:52px;height:52px;transition:box-shadow var(--m-dur) var(--m-ease);border-radius:13px;flex-shrink:0;justify-content:center;align-items:center;font-size:22px;display:flex;box-shadow:0 2px 6px #00000024}[data-theme=dark] .inbox-app-tile__icon{background:var(--inbox-icon-bg-dark,var(--inbox-icon-bg,var(--m-text)))}.inbox-app-tile:hover 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10px;font-size:11px;font-weight:700}.uinbox-section__body{flex-direction:column;gap:8px;display:flex}.uinbox-fact{align-items:baseline;gap:8px;min-width:0;font-size:13px;display:flex}.uinbox-fact__icon{color:var(--m-text-tertiary);flex-shrink:0}.uinbox-fact__label{min-width:84px;color:var(--m-text-tertiary);flex-shrink:0}.uinbox-fact__value{min-width:0;color:var(--m-text);overflow-wrap:anywhere}.uinbox-muted{color:var(--m-text-tertiary);font-size:12px}.uinbox-ticket{border:1px solid var(--m-border);border-radius:var(--m-radius-lg);background:var(--m-surface);flex-direction:column;gap:8px;padding:10px 12px;font-size:13px;display:flex}.uinbox-ticket__subject{color:var(--m-text);font-weight:600}.uinbox-ticket__meta{align-items:center;gap:8px;display:flex}@media (max-width:1199px){.uinbox .inbox-pane--side .uinbox-customer__card{text-align:start;flex-direction:row;justify-content:flex-start;gap:12px;padding:14px 16px}.uinbox .inbox-pane--side .uinbox-customer__name{margin-top:0}}@media (min-width:769px){.inbox-workspace.is-portal:has(.uinbox){height:calc(100dvh - var(--header-height));flex:none;min-height:480px}}@media (max-width:768px){:is(.project-shell>.ant-layout-content:has(.uinbox),.inbox-workspace-root.is-portal:has(.uinbox),.inbox-workspace.is-portal:has(.uinbox)){align-self:stretch;width:100%}.inbox-workspace.is-portal:has(.uinbox){height:calc(100dvh - var(--header-height) - var(--mobile-nav-height));flex:none;min-height:420px}.uinbox .inbox-pane--queue{border-inline-end:0}.uinbox.inbox-workspace__grid{grid-template-rows:minmax(0,1fr) auto}.uinbox .inbox-pane--thread{min-height:0}.uinbox .inbox-pane--side{display:none}.uinbox.is-customer .inbox-pane--side{grid-row:1;display:flex}.uinbox.is-customer .inbox-pane--thread{display:none}.uinbox-customer-toggle,.uinbox-customer-back{display:inline-flex!important}}.uinbox-customer-toggle{border:1px solid var(--m-border);border-radius:var(--m-radius-md);background:var(--m-surface);width:32px;height:32px;color:var(--m-text-secondary);cursor:pointer;flex-shrink:0;justify-content:center;align-items:center;display:none}.uinbox-customer-back{border:0;border-bottom:1px solid var(--m-border);background:var(--m-surface);color:var(--m-text);font:inherit;cursor:pointer;align-items:center;gap:8px;padding:12px 16px;font-size:13px;font-weight:600;display:none}[dir=rtl] .uinbox-customer-back .anticon{transform:scaleX(-1)}@media (min-width:1200px){.inbox-workspace:not(.is-open) .uinbox.inbox-workspace__grid{grid-template-columns:var(--inbox-queue-w,360px) minmax(0, 1fr)}.inbox-workspace:not(.is-open) .uinbox .inbox-pane--side{display:none}.uinbox.inbox-workspace__grid{--inbox-queue-w:360px}}.uinbox-actions-btn{flex-shrink:0}@media (max-width:480px){.uinbox-actions-btn__label{display:none}}.staff-actions__head{align-items:flex-start;gap:10px;display:flex}.staff-actions__back{border:1px solid var(--m-border);border-radius:var(--m-radius-md);background:var(--m-surface);width:30px;height:30px;color:var(--m-text);cursor:pointer;flex-shrink:0;justify-content:center;align-items:center;display:inline-flex}[dir=rtl] .staff-actions__back .anticon{transform:scaleX(-1)}.staff-actions__title{color:var(--m-text);font-size:16px;font-weight:700}.staff-actions__sub{color:var(--m-text-tertiary);margin-top:2px;font-size:12px;font-weight:400;line-height:1.5}.staff-actions{flex-direction:column;gap:16px;display:flex}.staff-actions__loading{text-align:center;padding:32px}.staff-actions__group{flex-direction:column;gap:4px;display:flex}.staff-actions__group-title{letter-spacing:.06em;text-transform:uppercase;color:var(--m-text-tertiary);margin:0 0 4px;font-size:11px;font-weight:700}.staff-actions__item{border:1px solid var(--m-border-subtle);border-radius:var(--m-radius-lg);background:var(--m-surface);width:100%;color:var(--m-text);font:inherit;text-align:start;cursor:pointer;transition:border-color var(--m-dur-fast) var(--m-ease), background var(--m-dur-fast) var(--m-ease);align-items:center;gap:10px;padding:10px 12px;font-size:14px;display:flex}.staff-actions__item:hover{border-color:var(--m-accent-border);background:var(--m-accent-soft)}.staff-actions__item:focus-visible{box-shadow:var(--m-focus-ring);outline:none}.staff-actions__icon{border-radius:var(--m-radius-md);background:var(--m-accent-soft);width:28px;height:28px;color:var(--m-accent-text);flex-shrink:0;justify-content:center;align-items:center;display:inline-flex}.staff-actions__item.is-lookup .staff-actions__icon{background:var(--m-sunken);color:var(--m-text-secondary)}.staff-actions__name{flex:1;min-width:0;font-weight:600}.staff-actions__kind{color:var(--m-text-tertiary);flex-shrink:0;font-size:11px}.staff-actions__form .ant-form-item{margin-bottom:14px}.staff-actions__desc{color:var(--m-text-secondary);margin:0 0 14px;font-size:13px;line-height:1.6}.staff-actions__note{border-radius:var(--m-radius-md);background:var(--m-accent-soft);color:var(--m-accent-text);margin-bottom:14px;padding:8px 12px;font-size:12px;line-height:1.55}.staff-actions__note.is-muted{background:var(--m-sunken);color:var(--m-text-secondary)}.staff-actions__result{flex-direction:column;gap:14px;display:flex}.staff-actions__verdict{border-radius:var(--m-radius-lg);border:1px solid;align-items:flex-start;gap:12px;padding:14px;font-size:22px;display:flex}.staff-actions__verdict.is-ok{border-color:var(--m-success-border);background:var(--m-success-soft);color:var(--m-success)}.staff-actions__verdict.is-fail{border-color:var(--m-danger-border);background:var(--m-danger-soft);color:var(--m-danger-text)}.staff-actions__verdict-title{color:var(--m-text);font-size:15px;font-weight:700}.staff-actions__verdict-text{color:var(--m-text-secondary);margin-top:2px;font-size:13px;line-height:1.55}.staff-actions__refs{flex-direction:column;gap:8px;display:flex}.staff-actions__ref{justify-content:space-between;align-items:center;gap:12px;font-size:13px;display:flex}.staff-actions__facts{flex-direction:column;gap:6px;margin:0;font-size:13px;display:flex}.staff-actions__facts>div{justify-content:space-between;gap:12px;display:flex}.staff-actions__facts dt{color:var(--m-text-tertiary)}.staff-actions__facts dd{color:var(--m-text);text-align:end;overflow-wrap:anywhere;margin:0}.staff-actions__list{flex-direction:column;gap:8px;display:flex}.staff-actions__card{border:1px solid var(--m-border);border-radius:var(--m-radius-lg);background:var(--m-surface);padding:10px 12px;font-size:13px}.staff-actions__card-title{color:var(--m-text);margin-bottom:4px;font-weight:650}.staff-actions__card-row{justify-content:space-between;gap:12px;display:flex}.staff-actions__buttons{gap:8px;display:flex}